P&K Thornton Restorations
Policies.
Terms of Use Policy
Thank you for visiting our website, please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them.
Reliance on information posted
Commentary and other materials displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. Materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Our site changes regularly
We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.
Intellectual property rights
Unless stated otherwise, we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Your concerns
If you have any questions, comments or requests regarding this policy, these should be addressed to us at contact.
Privacy Policy
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We are fully committed to protecting and respecting your privacy.
Information we may collect from you
Information that you provide by filling in forms on our website and contact by email. We may also ask you for information if and when you report a problem with our site. If you contact us, we may keep a record of that correspondence. Once we have received your information, we will use strict procedures and security features to keep your data safe.
Cookies
Cookies are small text files which are stored on your computer by your web browser and used by a website to read and write data which is used to improve your browsing experience and to run our site effectively. There are 3 basic categories, ‘essential cookies’, ‘analytics cookies’ and ‘functional cookies’. Some cookies are essential for the operation of our website, for example, allowing visitors to navigate and use key features. We utilise other cookies to analyse how our visitors use our website and to monitor website performance. This allows us to improve the website and more quickly identify and fix any issues that arise. For example, we might use analytics cookies to keep track of which pages are most popular and to determine why others are not.
Using controls built into your web browser, you are able to disable cookies for this and any website you visit. You can find full guidance on how to disable or otherwise control cookies that are written to your computer by your web browser at the corresponding browser vendor websites.
Uses made of the information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information or services that you request from us, or believe may be of interest to you.
We will not use your personal data for marketing purposes, nor will we disclose your information to any third party for such purposes.
Our site may, from time to time, contain links to and from the websites of our partner affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.
Contact
If you have any questions, comments or requests regarding this privacy policy, these should be addressed to us at contact.
Thank you for visiting our site.
Complaints Policy
We always endeavour to provide the best service and products for our customers. How-ever, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we can put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please con-tact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0115 9262266 or write to us at Top Wood Farm, Spring Lane, Lambley, Nottinghamshire, NG4 4PF or email us at info@thorntonrestorations.com and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as part of the retail Motor Industry we use the The Motor Ombudsman.
In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact The Motor Ombudsman Service 0345 241 3008.